Gear Flow support

What to include

• Your device model, Android or iOS version, and the app version if available.
• The level number and what happened just before the problem.
• A screenshot, if it helps explain the issue.

Please leave out passwords, payment-card information and unrelated personal details.

Saved progress

Progress and unfinished puzzles are stored on your device. If something looks wrong, contact us before removing app data or reinstalling. Platform leaderboard scores are separate from your local puzzle save; they do not restore it.

Leaderboards

An internet connection and the relevant Google Play Games or Game Center profile are needed for online rankings. Open Leaderboards → Connect to connect, or Sync to retry your saved scores. Android and iOS have separate rankings.

Ads and privacy

Optional reward videos may be unavailable when an ad cannot be loaded. A skipped or unfinished video does not grant a reward. Where available, Settings → Privacy options lets you review your advertising choices. More details are in the privacy policy.

Shop and purchases

Open Shop to see the offers available to you. Prices are displayed in the currency provided by your store. If you choose to buy an offer, review and confirm the purchase through Google Play or the Apple App Store.

Use Restore purchases to recover eligible permanent benefits with the same store account and on the same platform. Restoration does not refill consumable hints or replace hints you have already used.

If a confirmed purchase is missing, contact support with the product name and store order or transaction reference. Do not send payment-card details.