Let’s get you
back to the board.

Quick answers for your next move, your saved progress, and everything in between.

Playing the game

How do I play?

Drag a piece from the tray onto empty spaces on the 8×8 board. Complete a row or column to clear it and make room. Use all three tray pieces to receive the next set. Pieces do not rotate. Clearing a line through a geometric core collects it for bonus points.

What is the difference between the modes?

Flow chooses a set of pieces with a sequence that fits the current board. Your placement choices still matter. Classic uses random pieces. Challenges are 100 fixed puzzles in ten chapters, with goals and move limits. Daily is a daily puzzle with a 1,000-point goal; its date follows UTC.

How do I unlock the next challenge?

Complete the current challenge to unlock the next one. You can replay completed puzzles for more stars. Opening the chapter browser does not spend a life; starting to play a challenge does. A win returns that life. The campaign can be solved without watching ads or buying anything.

Can I play offline?

Yes. Core gameplay and saved progress work locally. Ads, purchases, purchase restoration, and platform leaderboards require a connection and service availability. If a connected service is unavailable, you can still play the game.

Progress and rankings

Where is my progress saved?

Rounds, scores, challenge stars, ranks, themes, and settings are saved on your device. Bloom Grid does not have its own account or cloud-sync service. Avoid uninstalling or clearing app data if you want to keep local progress. Device backups may help only if your operating system includes the data; recovery is not guaranteed.

Why is my score missing from a leaderboard?

Connect through Game Center on iOS or Google Play Games on Android, then begin a new Flow or Classic round. Eligible rounds submit the score at their first game over. Continuing a round can increase your local score but does not increase that leaderboard submission. Older records and rounds begun while unconnected are not uploaded retrospectively. Daily and Challenges do not use these leaderboards.

A submission may wait until the platform is available. Also check that you are using the same platform gaming account.

Can I change the look of the game?

Open Themes to preview a palette and see its unlock requirement. Free themes unlock through rank progress. A premium theme may be offered where purchases are enabled. Previewing a theme does not purchase it, and themes do not change the game rules or score.

Ads and purchases

What does Remove Ads include?

Where offered, Remove Ads is a non-consumable purchase for this game. It removes automatic banner and between-round ads. Optional rewarded videos remain available only when you choose to watch one for the stated benefit. Remove Ads does not include unlimited lives, change puzzle difficulty, or change scoring.

How do I restore a purchase?

Use the same Apple or Google store account that made the purchase, connect to the internet, and choose Restore purchases in the game’s Store. Available non-consumable purchases are checked with the store. A purchase on one platform is not automatically a purchase on the other.

Restoring purchases does not restore local scores or challenge progress. If restoration fails, contact us with the product name and the error shown. Do not send payment-card details.

Why are purchases unavailable, or marked as a test?

Purchase availability depends on the build, platform, region, and store connection. A test or beta build may show test offers or have purchases disabled. The store confirmation screen shows whether a purchase is available and its price. Do not assume that a test-build entitlement transfers to a public release.

What if a rewarded video does not load?

Ads depend on network and provider availability. If no video is available, return to the game and try later. A reward is granted only after the ad service confirms the required completion; simply closing a video does not grant it. You do not need an ad to solve a challenge.

How can I change my ad privacy choices?

Open Settings and use Privacy options when the option is available. Your device also provides advertising or tracking controls. See the privacy policy for the services used and their controls.

Troubleshooting

What should I include in a support email?

Tell us your app version or build number, device model, iOS or Android version, and the steps that lead to the problem. An optional screenshot can help. For a purchase issue, include the product name and the message shown by the game or store. Never include passwords or full payment-card details.

Email rovideotuts@gmail.com. Sending an email opens your own email app; this website does not collect a form submission.

The game is stuck. What can I try?

First close and reopen the game, then check for an app update. For a connected feature, check your internet connection and store or gaming-account sign-in. If the issue continues, send us the details above. Avoid clearing app data or reinstalling before contacting support if you need to preserve local progress.